LN
Leonard N
1 reviews | Active since Jan 2016
20 Jan 2016, 13:42
Horrible Customer Service
Worst service ever. All we wanted to do was pay our account. Only one teller was open and people were busy being helped there. The rest of the staff, about 3 of them, just stood and watched us wait, we asked to be helped but they just ignored us. When it was our turn someone from out of the line stepped in and the cashier helped them. When we mentioned that there was a line (designated by signs) and that we were next the teller ignored us, when we said that what they are doing is wrong she actually started fighting with us and ended up not helping us. We had to get into a shouting match just to pay our account!!!<br> <br> Absolutely horrible customer service!!!!
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Replies (1)
Boardmans's replyOfficial
21 Jan 2016, 13:48Hello 1LeonardAN!,
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the Boardmans store manager directly.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the Boardmans store manager directly.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Boardmans's reply21 Jan 2016, 13:48
Official
Hello 1LeonardAN!,
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the Boardmans store manager directly.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the Boardmans store manager directly.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***