Horrible customer experience

<p>I had the unfortunate experience on purchasing goods through Boardmans online store. The order ( ********** 84) was place on the 2 June 2016. The website had confirmed that delivery would take place between within 2 - 5 days.It has now been over 11 days and I have to receive any feedback from Boardmans.</p> <p> </p> <p>After raising my concerns through and email and a call to call centre. I was advised that 2 of the items were out of stock that's why the order wasn't delivered. The online store allowed me to make the purchase and they was no indication that the stock was indeed out of order. So after accepting payment for goods. I have yet to receive my order and now iv been informed that 2 of the items that I was allowed to purchase are no longer available?</p> <p> </p> <p>I was also informed that a supervisor would make contact with me within and hour. True to form and the high level of customer service set...this did not materlise. Surely this is not how you conduct business? </p>