Helpful and Friendly Staff but Poor service

<p>To whom this may concern.</p> <p> </p> <p>I purchased a Nespresso Coffee machine online from Boardmans on 23 June 2016 and was told to expect the machine within 2-5 working days. I had called someone (can't remember the name) to express that I was leaving the country on 28 June and therefore needed the maching to be delivered before then. I was told that the machine would be delivered on Monday afternoon (27 June) - the machine was not delivered. I had then called boardmans back and said that i was going to be leaving Jhb by 9am on Tues so if they were to deliver on Tuesday, then it has to be before 9am. The consultant said that the machine would be delivered by 9am - this also did not materialise. The machine was only delivered some time around midday. I had to make arrangements with a family member to collect the machine and also open the package to check that everything was fine. I was told that there were no Nespresso vouchers were included in the package. Due to me being out of the country, I decided that I would complain when I return to SA. I got back on Sunday (17 July) and called Boardmans (Mall of Africa) on Tuesday to explain that there were no vouchers included with my machine. The guy then said that the only way i could get the vouchers would be if I came to collect them myself. Thinking that this was a bit unfair, I still drove all the way to Mall of Africa to collect the voucher. When i got home, I decided to read the print on the voucher only to find out that the voucher expired on 17 July! I dont understand why the guy at Mall of Africa didn't tell me that the vouchers were expired! I called Nespresso the next day and explained the situation and they said that there was nothing they could do. I then decided to call Boardmans and Edcon to complain and the staff members were very helpful but still have not come back with me with a Proposal from Edcon as to how they were going to compensate me for all the inconvenience that I have went through with this purchase. I look forward to hearing from someone with a solution to this problem.</p>