Have to beg for a refund
<p>I ordered a duvet set online. They sent me a conforter set. I emailed them and asked them to come collect it and give me a refund. They ignored the email. I emailed again. They sent the couriers to collect. The item was collected on the 5th May. Its now the 13th June and I have received my new Edgars statement - no refund reflecting. This company is incompetant. Their online shopping is useless,</p>
We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the order refund status query, they will action and revert back to you with feedback. We will therefore need the order number to be able to do so. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
***
We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the order refund status query, they will action and revert back to you with feedback. We will therefore need the order number to be able to do so. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
***