1 reviews | Active since Dec 2012
Guarantee Schmarantee
<p>Purchased a Mellerware 3 in 1 coffee machine in December 2015. In November 2015 milk frother ceased. Returned machined to same syore Promise said they dont have that model until I showed her the unit on the floor. Then she said it is out of warranty. I pointed out it was a 2 year guarantee. She then proceeded to process an exchange. Midway through, Dimakatso arrives and says no the unit must be repaired but Mellerware is closed so they cannot accept the unit. Oi..... I left the unit behind.</p> <p> </p> <p>Promise kept my card and omitted to return same when dhe handed the slip to me. I left the mall and dhe called. Am I going back for the card ? Noooooo!!!!! Who loses out? Not me. I can shop at Woolworths, Truworths, Stuttafords,Foschini @home who offer goods on par or better. And better service too. GOOD CUSTOMER SERVICE COUNTS..... EDGARS YOU DONT HAVE THAT.</p> <p> </p> <p> </p>
Thank you for highlighting the flaw during your recent visit to our store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
We would like to liaise directly with the store management of the store however you did not provide us with the store name.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Thank you for highlighting the flaw during your recent visit to our store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
We would like to liaise directly with the store management of the store however you did not provide us with the store name.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***