Goods bought online on ***2 Order no - *** . Still non-delivery and no response from their helpline or email customer service

<p>I bought goods online on 2 December 2016 . They guaranteed delivery within 2-5 working days . It is now 8 days later !!! I have emailed their customer service 3 times with a promise of a response within 48 hours , its now been 5 days later . </p> <p>Expecting a faster response , I called their helpline 3 times today . The first service consultant told me to hold on whilst she was finding out , 5 minutes later on my mobile phone I just cut the call off not believing she would return ! I called back again and nothing happened . I tried a third time today . I got thru to a service consultant . I gave my mobile number and order number and explained the situation . She promised to find out and return my call . I asked when ? She said within 5 minutes . I'm still waiting for the call 4 hours later !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>I spent over R1124 . They botched my original order , which I cancelled and re-ordered . I think I've been charged twice on my account .</p> <p> </p> <p>IF YOU THINK YOU WILL GET THE GREAT SERVICE FROM A REPUTABLE RETAILER AND IN TIME FOR CHRISTMAS SHOPPING YOU WILL BE SORELY DISAPPOINTED !!!!!!!!!!!!!!!!!!!!!!!!</p> <p>AVOID THIS STORE AT ALL COSTS . I HAD NO SUCH ISSUES WITH TAKEALOT OR ZANDO!!!</p>