1 reviews | Active since Jun 2016

23 Jun 2016, 14:37

Ghost item on promotion

<p>I got my usual email newsletter with Boardmand promotions. I went online to view said items however there was a pop up telling me there is no stock? It was immediately after getting the email how do you put stock on sale you don't have. </p> <p> </p> <p>I phoned three branches only to have none of them answer after more than 20 phone calls each. </p> <p> </p> <p>I eventually went into a branch The Glen where they said the item was sold out which I accepted. I asked the cashier to check if any other branch had stock and I was told of three East Rand Mall, Easr Gate and Greenstone. I visited two out of the three. Although the stock reflected on the system neither of the stores had ever seen or heard of the product I was talking about. I don't see the point of driving to the third when this is the response. I did try to phone them but the phone just rings!</p> <p> </p> <p>Great promotion of only the stock existed. </p>

0
Replies (1)
Boardmans
Boardmans's reply27 Jun 2016, 07:17
Official

We thank you for bringing this matter to our attention. Service is a our priority and we must apologize for this lapse in service. We have escalated the complaint to the the Online management for actioning accordingly as our valued customer is unhappy that they advertised stock that was not either online nor in stores. A reference number for the formal complaint logged on your behalf is as follows ********** 037/GO. We understand all the inconvenience caused and frustrations incurred by the above matter. The Online management will look into the matter reported by our valued customer. Kindly include your contact number so that you may be contacted via telephone. We apologise again for any frustrations incurred.

Kind regards,

Customer Experience Team

Call Centre: ***.