AB
Avisha B
1 reviews | Active since Aug 2010
29 Mar 2019, 10:46
Gateway Branch Manager doesnt care about his customers
I am dealing with a matter with the Gateway branch manager. I left my gift card with him last year November 2018 to load an amount of R550 which was owing to me and I have not received a call back from him.....it is now March 2019. I tried calling the now Edgars Home branch in Gateway many times but there is no answer. I have visited the store around 4 times but he is never available. The service from this branch stinks. Mr Mustafa, I would appreciate if you treat this matter with urgency.
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Boardmans's replyOfficial
29 Mar 2019, 11:46Dear Avisha,
Thank you for bringing the above concerns to our attention and please accept our sincere apologies for the lapse in service experienced.
Please be advised your complaint is referred to the stores management team at our Boardmans gateway store to urgently resolve your complaint.
Your reference number is:
***/GO
Kind Regards
The Boardmans Team
***
Thank you for bringing the above concerns to our attention and please accept our sincere apologies for the lapse in service experienced.
Please be advised your complaint is referred to the stores management team at our Boardmans gateway store to urgently resolve your complaint.
Your reference number is:
***/GO
Kind Regards
The Boardmans Team
***
Boardmans's reply29 Mar 2019, 11:46
Official
Dear Avisha,
Thank you for bringing the above concerns to our attention and please accept our sincere apologies for the lapse in service experienced.
Please be advised your complaint is referred to the stores management team at our Boardmans gateway store to urgently resolve your complaint.
Your reference number is:
***/GO
Kind Regards
The Boardmans Team
***
Thank you for bringing the above concerns to our attention and please accept our sincere apologies for the lapse in service experienced.
Please be advised your complaint is referred to the stores management team at our Boardmans gateway store to urgently resolve your complaint.
Your reference number is:
***/GO
Kind Regards
The Boardmans Team
***