NA
Nasar A
1 reviews | Active since May 2011
15 Jun 2015, 17:55
****ing Disgusting service!!
I received an electric blanket from boardmans 3months ago, being such a 'reputable' store i did not keep the packaging as i trusted the brand!! Now that winter has started i decided to actually use the gift and now it does not work , i call boardmans today and the 'manager' at centurion mall refuses to even give me options on how to go about exchanging it says she cannot help me as i dont have the packaging ... i am disgusted with the service , and in the manner i was spoken to in... i will never EVER shop there again in my life .... ****ing *******s!!!
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Boardmans's replyOfficial
17 Jun 2015, 15:15Hello nasar777,
Thank you for taking the time and addressing your service experience with us. We can understand how disappointed you are.
We will refund or exchange merchandise, appliances and electrical products provided that:
there is valid proof of purchase, i.e. till slip or gift receipt;
it is within 30 days of purchase;
it is in its original packaging or condition, i.e.:
the security seal or shrink wrap is intact (if applicable)
it is unused and the price ticket (if applicable) is attached.
Appliances and electrical products will be repaired, replaced or refunded subject to supplier warranties if faulty, provided that:
the product was used in accordance with the manufacturer's terms of use and there is no evidence of structural damage or abuse;
the original components and accessories are also returned; and
the original plug has not been tampered with.
In order to be assisted promptly, you will have to adhere to our Refund/Exchange policy.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
Kind Regards
Customer Experience team
***
Thank you for taking the time and addressing your service experience with us. We can understand how disappointed you are.
We will refund or exchange merchandise, appliances and electrical products provided that:
there is valid proof of purchase, i.e. till slip or gift receipt;
it is within 30 days of purchase;
it is in its original packaging or condition, i.e.:
the security seal or shrink wrap is intact (if applicable)
it is unused and the price ticket (if applicable) is attached.
Appliances and electrical products will be repaired, replaced or refunded subject to supplier warranties if faulty, provided that:
the product was used in accordance with the manufacturer's terms of use and there is no evidence of structural damage or abuse;
the original components and accessories are also returned; and
the original plug has not been tampered with.
In order to be assisted promptly, you will have to adhere to our Refund/Exchange policy.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
Kind Regards
Customer Experience team
***
Boardmans's reply17 Jun 2015, 15:15
Official
Hello nasar777,
Thank you for taking the time and addressing your service experience with us. We can understand how disappointed you are.
We will refund or exchange merchandise, appliances and electrical products provided that:
there is valid proof of purchase, i.e. till slip or gift receipt;
it is within 30 days of purchase;
it is in its original packaging or condition, i.e.:
the security seal or shrink wrap is intact (if applicable)
it is unused and the price ticket (if applicable) is attached.
Appliances and electrical products will be repaired, replaced or refunded subject to supplier warranties if faulty, provided that:
the product was used in accordance with the manufacturer's terms of use and there is no evidence of structural damage or abuse;
the original components and accessories are also returned; and
the original plug has not been tampered with.
In order to be assisted promptly, you will have to adhere to our Refund/Exchange policy.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
Kind Regards
Customer Experience team
***
Thank you for taking the time and addressing your service experience with us. We can understand how disappointed you are.
We will refund or exchange merchandise, appliances and electrical products provided that:
there is valid proof of purchase, i.e. till slip or gift receipt;
it is within 30 days of purchase;
it is in its original packaging or condition, i.e.:
the security seal or shrink wrap is intact (if applicable)
it is unused and the price ticket (if applicable) is attached.
Appliances and electrical products will be repaired, replaced or refunded subject to supplier warranties if faulty, provided that:
the product was used in accordance with the manufacturer's terms of use and there is no evidence of structural damage or abuse;
the original components and accessories are also returned; and
the original plug has not been tampered with.
In order to be assisted promptly, you will have to adhere to our Refund/Exchange policy.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
Kind Regards
Customer Experience team
***