1 reviews | Active since Aug 2016
Frustrating and completely unhelpful and ***********
<p>I got gifted a curtain for Christmas which unfortunately was not the right one, I went to exchange it but no stores in my area had ANY WHITE curtains so I was told I can get refunded with a gift card. Wanting to use this money I went to the online store for my simple, one drop, white curtain and was informed that gift cards cannot be spent online!!! When I called my local store to complain they informed me that one white curtain is available in the whole of the Western Cape but it is at a store 60 km away and they do not do interstore transportation!!! I then buckled and spent EXTRA money buying a curtain online only to be told it is not in stock!</p> <p> </p> <p>IRather spend your money elsewhere at a store that actually has stock and proper customer service!!</p>
Thank you for taking the time and discussing the concerns you have on your Boardmans online order (BDM***) that was placed on 05 January 2017. On 06 January 2017 you were advised that the item is out of stock for the online team however it will be sourced from our stores.
We will address your dissatisfaction with our online management team as we value the feedback provided.
Your reference number is ***/GO.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us on ***if any further assistance is required.
Kind Regards
Customer Experience team
***
Thank you for taking the time and discussing the concerns you have on your Boardmans online order (BDM***) that was placed on 05 January 2017. On 06 January 2017 you were advised that the item is out of stock for the online team however it will be sourced from our stores.
We will address your dissatisfaction with our online management team as we value the feedback provided.
Your reference number is ***/GO.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us on ***if any further assistance is required.
Kind Regards
Customer Experience team
***
