1 reviews | Active since Jun 2015
From Bad to Worst.
I bought my mom a Birthday gift at Boardmans last week witch was a duvet inner and a pillow. I am out of town at the moment and mom inform me that she did not need new bedding if she can take it back and get a gift card instead. Yesterday my mom went in store to find out if she could return the items not for cash but on a gift card as she did not have the receipt with her. The sales person that help my mom with the return had to get permission from the manager, my mom inform that the manger did Not even out out to speak to her she was sending the sales person back and forth. My mom inform me that the service was very very Bad and they refuse to do the refund and told my mom that if she would like a refund the manger will do it with a 50%discount. When I bought the items I paid full price and I did Not buy the products with a discount. The manger on duty refuse to come out and talk to my mom leaving my mom extremely upset . I have the receipt with me and at the moment working aboard thats the reason why my mom wanted the gift card. I understand that there is rules But again my mom did Not want the cash she was prepared on taking it in a gift card. Please call my mom with feedback.
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are however our Refund and Exchange policy must be adhered to in order for us to assist smoothly. We will refund or exchange merchandise, appliances and electrical products provided that: there is valid proof of purchase, i.e. till slip or gift receipt; it is within 30 days of purchase; it is in its original packaging or condition, i.e.: the security seal or shrink wrap is intact (if applicable) It is unused and the price ticket (if applicable) is attached. We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are however our Refund and Exchange policy must be adhered to in order for us to assist smoothly. We will refund or exchange merchandise, appliances and electrical products provided that: there is valid proof of purchase, i.e. till slip or gift receipt; it is within 30 days of purchase; it is in its original packaging or condition, i.e.: the security seal or shrink wrap is intact (if applicable) It is unused and the price ticket (if applicable) is attached. We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***