SD
Siphokazi D
1 reviews | Active since Jan 2010
26 May 2015, 11:00
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Some time in April/May I went to Boardmans in hopes of exchanging my bathroom scale that wasn't working which I thought had a warranty, unfortunately I didn't have a slip for it...So a cashier(culprit) asked for a card to see if whether they will be able to locate a transaction of that purchase.After all the run around I was later told that they are unable to exchange the scale as I didn't have a proof of a sale,I stormed out of a place because of being disgusted of the time I waisted there..<br> <br> On the 23rd of May I went to Edgard in Cape Town to make a payment and that is when i realised my card is missing, I cancelled the card and made a new one on the same when i got home I realised that my current balance was high by R2449.00..so it was easy for me to know that I left my card at boardmans because I haven't used my card in a while I only use it when i make payments of settling my account. and the last i had used it, it was when my card was asked for at Boardmans.<br> <br> cameras don't go far back on the dates i visited the store,no archives..nothing..which i think its very pathetic.<br> <br> I will be filling in my dispute form today, hope all goes well for me...
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Boardmans's replyOfficial
27 May 2015, 10:40Hello jacquidina,
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
We contacted you for further assistance but there was no response. Please note you need to go to the store to assist in submitting the dispute form.
You may be rest assured that the management and processing of queries such as yours will be promptly dealt with, and that Edgars remains committed to providing customer service, which exceeds customers' expectation.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
We contacted you for further assistance but there was no response. Please note you need to go to the store to assist in submitting the dispute form.
You may be rest assured that the management and processing of queries such as yours will be promptly dealt with, and that Edgars remains committed to providing customer service, which exceeds customers' expectation.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Best regards,
Boardmans's reply27 May 2015, 10:40
Official
Hello jacquidina,
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
We contacted you for further assistance but there was no response. Please note you need to go to the store to assist in submitting the dispute form.
You may be rest assured that the management and processing of queries such as yours will be promptly dealt with, and that Edgars remains committed to providing customer service, which exceeds customers' expectation.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
We contacted you for further assistance but there was no response. Please note you need to go to the store to assist in submitting the dispute form.
You may be rest assured that the management and processing of queries such as yours will be promptly dealt with, and that Edgars remains committed to providing customer service, which exceeds customers' expectation.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Best regards,