1 reviews | Active since Jan 2013
First and last time using Boardmans online
I made an online purchase on the 24th of March 2016. According to the website it would take 2-5 working days to receive my order. <br> <br> I called on the 1st of April to enquire as to the progress of my order and was told one item was still outstanding. I requested that the rest of the order be delivered and that the outstanding item be delivered once available. I was advised that the matter would be escalated and that I would be contacted. I have not received a call to date!<br> <br> 5 working days expired yesterday. After emailing them this morning, I called them at 08.54, only to get a voice recording advising me that their hours of service is from 08.00-16.00 and that I should send them an email!!! It was 08.54!!!!<br> <br> It is the first time that I have used their online service, and I have to say that I am truly disappointed by their service. I really expected more from this brand of store.<br>
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the complaint to the Boardman's online management for actioning accordingly. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We apologise again for any frustrations incurred. The Boardman's online management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the complaint to the Boardman's online management for actioning accordingly. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We apologise again for any frustrations incurred. The Boardman's online management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.