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sajida H

1 reviews | Active since Jan 2010

04 Jun 2016, 06:31

False advertising and screaming matches

<p>I went to the store at the design quarter. A table was marked, "50% off the marked price". Almost all items on the table had a red sticker marked with a price. My assumption as a company sumer is that I would get 50% off the marked priced. When I went o the till I was advised that the red sticker was the already marked down price. I asked for the manager who was unhelpful and extremely rude (zoleka). I told her what the sign says and insisted on a discount. She corrected me by saying that it's up 50% off and that the red stickers where the sale price. I told her that the sale sign specifically said % off marked price and asked her what discount I would get on the itemsite I had taken from the table. She raised her voice, started making stupid comments and was just plain insulting in front of other customers. I was then "asked" to follow her and spoke to the store manager (soraya) who was just as unhelpful and unwilling to listen to reasoning a logic behind their sale sign. I was told they would review the complaint and call me back yesterday with a resolution but this has not happened. As I exited the store I notice that the sign was removed from the table. Is this an admission of guilt? Negligence? False advertising? Why should I as consumer be subject to such foul attitudes and rude behaviour for simply asking for the discount that was advertised? Utterly disgusted by what boardman's terms customer service and soft s****s. </p>

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Replies (1)
Boardmans
Boardmans's reply09 Jun 2016, 11:14
Official

We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Boardmans Design quarters management for actioning accordingly as the promotional signage was misleading. This as per the post that was sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted via telephone. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.

Kind regards,

Customer Experience Team

Call Centre: ***.