AL
Alexa L
1 reviews | Active since Oct 2012
01 Oct 2015, 14:15
False advertising and bad service
Boardmans Order Confirmation *** OCC:***<br> <br> I bought a Bialetti Belly Pot 30cm Frying Pan over three weeks ago and on the website under the \product details"it makes mention to a lid that can be used in a certain temperature oven with the pan. I then purchased it and when it was delivered came with NO GLASS LID as described. I was very upset"
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Boardmans's replyOfficial
01 Oct 2015, 16:23Hello alexa thandi,
We tried contacting you at 03:56 PM but we couldn't reach you.
Thank you for notifying us and giving us this feedback. It is feedback from customers like you that helps us improve on our short comings. Kindly be advised we have referred this query to the Boardmans online team to address as that is not the type of service that indicates our standards. We apologise for the overall experience, but we assure you all concerns raised on this query will be addressed accordingly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
We tried contacting you at 03:56 PM but we couldn't reach you.
Thank you for notifying us and giving us this feedback. It is feedback from customers like you that helps us improve on our short comings. Kindly be advised we have referred this query to the Boardmans online team to address as that is not the type of service that indicates our standards. We apologise for the overall experience, but we assure you all concerns raised on this query will be addressed accordingly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Boardmans's reply01 Oct 2015, 16:23
Official
Hello alexa thandi,
We tried contacting you at 03:56 PM but we couldn't reach you.
Thank you for notifying us and giving us this feedback. It is feedback from customers like you that helps us improve on our short comings. Kindly be advised we have referred this query to the Boardmans online team to address as that is not the type of service that indicates our standards. We apologise for the overall experience, but we assure you all concerns raised on this query will be addressed accordingly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
We tried contacting you at 03:56 PM but we couldn't reach you.
Thank you for notifying us and giving us this feedback. It is feedback from customers like you that helps us improve on our short comings. Kindly be advised we have referred this query to the Boardmans online team to address as that is not the type of service that indicates our standards. We apologise for the overall experience, but we assure you all concerns raised on this query will be addressed accordingly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***