False Adverti*****t on on-line sale
<p>I received an email from Boardmans twice, everytime I try to purchase the sale items I am unable to do, the error message that i get is that there's no stock. How on earth do you send client's an email to say they should buy, then they get "stock unavailable". How ludicrous is that? I emailed your service centre for this, to date no response. i called your help desk, still no assistance. Boardmans is really giving me a ****y service hey, maybe it's high time I took my money to service providers that are willing to service me and respect me as a client. Such bad service I will not tolerate.</p>
We thank for bringing this matter to our attention. We must sincerely apologise for the inconvenience caused with regards to online shopping, please be advised we have addressed this incident with our online team , you will be receiving feedback shortly.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
We thank for bringing this matter to our attention. We must sincerely apologise for the inconvenience caused with regards to online shopping, please be advised we have addressed this incident with our online team , you will be receiving feedback shortly.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Wow...So Boardmans my complaint via email and also update the site, but to date nobody has taken time to contact me regarding a resolution on my complaint., despite their commitment "you will be receiving feedback shortly."
Wow...So Boardmans my complaint via email and also update the site, but to date nobody has taken time to contact me regarding a resolution on my complaint., despite their commitment "you will be receiving feedback shortly."
So you called me “trying” to resolve my complaint, then you requested me to email you and I did exactly that since your line was bad.
And then what do you do? Read my email and most probably throw it into the junk or trash box?
For a moment I was thinking we are heading towards an amicable solution but then I see that I was lying to myself. It is evident that I am going nowhere slowly here.
Instead of mending the broken relationship between myself and you, you seem to be destroying it. I am highly disappointed in Boardman’s and the Edcon Group.
So you called me “trying” to resolve my complaint, then you requested me to email you and I did exactly that since your line was bad.
And then what do you do? Read my email and most probably throw it into the junk or trash box?
For a moment I was thinking we are heading towards an amicable solution but then I see that I was lying to myself. It is evident that I am going nowhere slowly here.
Instead of mending the broken relationship between myself and you, you seem to be destroying it. I am highly disappointed in Boardman’s and the Edcon Group.