Failure to deliver/failure to feedback

I ordered quite a large amount of items online, i was told that delivery would occur on Monday 1/6/2015. This did not happen. I have emailed the info email address and received no feedback, on the website it states order pending. there is no contact number to find out the status of my order nor when i will receive it. Very frustrating and the lack of feedback makes it worse. If there was a problem then i should have been informed about it.