1 reviews | Active since Mar 2015
Factory Fault Not being Refunded
In November I Purchased a duvet cover set, I did not use it immediately as I have other sets that I alternate. I used it in February and upon washing it I realised that the stitching is loose. I Called the store in Feb and explained what happened and the person said it is ok i can bring it. On friday I returned to the store to ask for a replacement as I like the colour. When I went to refund it they told me all products only have a 30 day refund guarantee. so I explained that they can see its a factory fault and I do not want the money back just the exact product that I purchased. the staff member abruptly said there is nothing she can do. I didn't get anybody's name as none of the staff members were wearing name badges.
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and we would like to assure you that your service experience will be discussed with the Canal Walk store manager directly.
Please take note our Refund/Exchange policy:
We will exchange or refund products provided that:
? there is valid proof of purchase, i.e. till slip or gift receipt;
? it is within 30 days of purchase;
? it is in its original packaging or condition, i.e.;
? the security seal or shrink wrap is intact (if applicable)
? it is unworn and unused and the price ticket is attached
Partworks may be exchanged or refunded if the current partwork is still on sale in the store and it is in its original condition and packaging, and valid proof of purchase is presented.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and we would like to assure you that your service experience will be discussed with the Canal Walk store manager directly.
Please take note our Refund/Exchange policy:
We will exchange or refund products provided that:
? there is valid proof of purchase, i.e. till slip or gift receipt;
? it is within 30 days of purchase;
? it is in its original packaging or condition, i.e.;
? the security seal or shrink wrap is intact (if applicable)
? it is unworn and unused and the price ticket is attached
Partworks may be exchanged or refunded if the current partwork is still on sale in the store and it is in its original condition and packaging, and valid proof of purchase is presented.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***