1 reviews | Active since Sept 2009
Extremely Disappointed and Unhappy Customer
<p>I made a purchase on the 22 June 2016 on Boardmans online store, I bought two sets of curtains and I was called on the 23rd being advised that the one set of curtains is not available but they would call on Monday their supplier to find out if they could get more. On Monday i was called again and told that they can't find the set at all, but they will send the one that is still available and refund me for the unavailable one. Today is the 19 July 2016 almost a month after my purchase and instill didn't get my refund. I made another purchase on the 30 June 2016 and nobody called me to tell me that the item is ALSO out of stock. When i called them after a week has past, i was advised that the item is not available and that they will refund me and that they only do refunds on a Friday. After 2 weeks of NO refund i called again, was told the same story and was told the last person never put the refund through and that was a week ago and I'm still waiting. Promises are being made but no action. I don't understand why do they deduct the money from your credit card before knowing if the item will be in stock. Why not like the hotels just keep a hold on the money until they know for sure it's available and if it's not they must release it back into your credit card since they take forever to PAY BACK THE MONEY. May I please get my refund back for BOTH items bought and unsuccesfully delivered a.s.a.p. This is now truly unacceptable. I would appreciate it if someone supperior could contact me, because I'm done speaking to the call centre guys, they are just not doing their job.</p> <p>My order numbers are as follows: ********** 26 and ********** 13</p>
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the request for an update on the refund as the items were not in stock, we sent it to the Boardmans online team and they will revert back to you on the matter. Please find the below reference number for your post ********** 223/GO. Kindly include your order number for proper assistance to be rendered.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the request for an update on the refund as the items were not in stock, we sent it to the Boardmans online team and they will revert back to you on the matter. Please find the below reference number for your post ********** 223/GO. Kindly include your order number for proper assistance to be rendered.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the request for an update on the refund as the items were not in stock, we sent it to the Boardmans online team and they will revert back to you on the matter. Please find the below reference number for your post ********** 223/GO. Kindly include your order number for proper assistance to be rendered.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the request for an update on the refund as the items were not in stock, we sent it to the Boardmans online team and they will revert back to you on the matter. Please find the below reference number for your post ********** 223/GO. Kindly include your order number for proper assistance to be rendered.
Kind regards,
Customer Experience Team
Call Centre: ***.
It has been no almost a week since my writing and NO ONE, NO ONE has ever come back to me. I've called the number given to my since last week and they kerp on saying that they've excavated my refund. The money is still not reflecting into my account. I've called again and was told to call this number (011) ********** , but there is also no answer. I've asked for a manager to call me, but it seems like Boardmans have NO manager workong there. Why the hell must I call fay after day for MY money that hou vuys own me, shouldn't it be your responsibility to call me since you are at fault here. I seriously hope to be taken seriously now, brcause this is really very frustrating !!!!!!!
It has been no almost a week since my writing and NO ONE, NO ONE has ever come back to me. I've called the number given to my since last week and they kerp on saying that they've excavated my refund. The money is still not reflecting into my account. I've called again and was told to call this number (011) ********** , but there is also no answer. I've asked for a manager to call me, but it seems like Boardmans have NO manager workong there. Why the hell must I call fay after day for MY money that hou vuys own me, shouldn't it be your responsibility to call me since you are at fault here. I seriously hope to be taken seriously now, brcause this is really very frustrating !!!!!!!
It has been now almost a week since my writing and NO ONE, NO ONE has ever come back to me!!!! I've called the number given to me since last week and they kkeep on saying that they've escallated my refund. The money is still not reflecting into my account. I've called again and was told to call this number (011) ********** , but there is also no answer. I've asked for a manager to call me, but it seems like Boardmans have NO manager working there. Why the hell must I call after you for MY money that you guys own me?Shouldn't it be your responsibility to call me since you are at fault here. I seriously hope to be taken seriously now, because this is really very frustrating !!!!!!!
It has been now almost a week since my writing and NO ONE, NO ONE has ever come back to me!!!! I've called the number given to me since last week and they kkeep on saying that they've escallated my refund. The money is still not reflecting into my account. I've called again and was told to call this number (011) ********** , but there is also no answer. I've asked for a manager to call me, but it seems like Boardmans have NO manager working there. Why the hell must I call after you for MY money that you guys own me?Shouldn't it be your responsibility to call me since you are at fault here. I seriously hope to be taken seriously now, because this is really very frustrating !!!!!!!