Extremely bad online shopping experience

<p><span style="color: #555555; background-color: #ffffff;">I placed an order on 25 November. After 2 weeks of not hearing back from boardmans, no delivery, email, call, nothing! I called and emailed them to enquire about my order, I was told that they are experiencing a backlog of deliveries, so I decided to cancel my order because I wouldn't be home until end of January, I would be away on holiday and there'd be no one to receive the order. I was given a reference number for the cancellation ********** 269/GO. I called them a week later and I was told my order was cancelled but I didn’t get my money back. I called them again this week and still is was told they have escalated my query to their management but I still haven't received a refund. Can I please just get my money back? Please, I'm sure you must know how frustrating and unfair this is. Please just returneed my money! </span></p>