1 reviews | Active since Jun 2017
Edcon/Boardmans Terrible Shipped and Epic slow turnaround
<p>Placed an order on 27 June 2017 at Boardmans online.</p> <p>Waited 10 working days, no response.</p> <p>7 July 2017 - Send numerous emails to customer serives and called in, only to be given a reference number (this happened twice) </p> <p>11 July 2017 my order was "escalated". </p> <p>12 July my items only got packed and shipped.</p> <p>14 July received my items, however there were items missing.</p> <p>15 July 2017 sent an email to the escalations unit directly and I am still waiting for a response and my missing items.</p> <p>18 July 2017 - contacted the call centre for my missing items, only to be escalated again.</p> <p>blehhhhhhh</p> <p>WORST SERVICE EVER.</p>
We sincerely apologize for the inconvenience caused. Kindly be advised that the E-commerce Online team are currently looking into the matter, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
We sincerely apologize for the inconvenience caused. Kindly be advised that the E-commerce Online team are currently looking into the matter, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
Sadly the issue could not be resolved. Due to my entire order being processed late and only packed and shipped 15 days after my order was place; the 4 pillows which was missing in my parcel is now out of stock.
The most disturbing factor is that Edcon doesn't "make it up" to the customer. By providing some type of gift or voucher for the inconvenience and frustrations incurred. They didn't even offer an alternative option.
Sadly the issue could not be resolved. Due to my entire order being processed late and only packed and shipped 15 days after my order was place; the 4 pillows which was missing in my parcel is now out of stock.
The most disturbing factor is that Edcon doesn't "make it up" to the customer. By providing some type of gift or voucher for the inconvenience and frustrations incurred. They didn't even offer an alternative option.