1 reviews | Active since Feb 2010
dysfunctional goods
My wife bought a Russell hobbs iron. The iron has a problem with the knob that you use to spray water. It does not function properly. So we decided to take it back, they changed the iron and gave us a new one. The second one started giving us the same problem we went back to the shop not expecting any problem since its still under guarantee. <br> <br> We find a lady who took the iron to the back office and came back saying her manager is refusing to change the iron as they have checked it and it's working. I called to see that manager and he came his name is Sandile. He did not greet us he just said I'm not exchanging the iron. I asked him why he said because it's working. I asked him if he tested it he said the lady just tested it. While we were talking a gentle man came without even greeting just jump in the conversation. He told me to leave the iron so that they can send it in for testing. 1- this happened in December how can you expect me to leave my iron in the shop if you are telling me you will only send it in January.what am I suppose use between December and January or you just don't care.2-If you have managers who can not even greet customers you are having a problem .
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the regional manager in order to implement corrective measures in regards to our in store staff behaviour. Kindly return the unit in store to have it booked for repair/assessment. NB: Faulty appliances will be repaired, replaced or refunded subject to supplier warranties and terms and conditions provided that: you have used the product in accordance with the manufacturer's terms of use and there is no evidence of structural damage or abuse; the original components and accessories are also returned the original plug has not been tampered with the product was used for domestic purposes only. Unfortunately we do not have the facility to provide customers with courtesy appliances to use while awaiting for th
Best regards,
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the regional manager in order to implement corrective measures in regards to our in store staff behaviour. Kindly return the unit in store to have it booked for repair/assessment. NB: Faulty appliances will be repaired, replaced or refunded subject to supplier warranties and terms and conditions provided that: you have used the product in accordance with the manufacturer's terms of use and there is no evidence of structural damage or abuse; the original components and accessories are also returned the original plug has not been tampered with the product was used for domestic purposes only. Unfortunately we do not have the facility to provide customers with courtesy appliances to use while awaiting for th
Best regards,