1 reviews | Active since Nov 2011
Double Standands with Policy
<p>Bought five items at Boardman’s Vaal Mall on the 8th May and lost the receipt. My wife went to Boardman’s and she was advice they don’t return items without receipt, even if you bought them with Edgars account. I called Edgars Head Office and I was advised they must return the items if not must call Edgars Head Office. My wife is a primary on the account and today she was return away again and Boardman’s, staff is no willing to call Edgar’s to verify. Why does Boardman’s have two standards or Policy? And will we be calling and traveling and not getting resolved or solution.</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Boardman's Vaal Mall management for actioning accordingly as they may be able to assist on the return if the item was purchased on an account and it is within the first six months of purchase. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Boardman's Vaal Mall management for actioning accordingly as they may be able to assist on the return if the item was purchased on an account and it is within the first six months of purchase. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,