Don't waste your time

<p>My gripe is with the online store.</p> <p> </p> <p>About two odd months ago I ordered three products from Boardmans Online and the service would have been great if they had sent me the correct items.</p> <p> </p> <p>The third item was supposed to be a 30cm frying pan, but I received the 26cm frying pan, which would have been the cheaper option, had that been my choice.</p> <p> </p> <p>I immediately sent an e-mail, but did not receive an answer within the time promised by the automatic response message. I then went to the shop, but the item I wanted was not in stock, so all I could get was a refund, which would mean that I would miss out on a great deal.</p> <p> </p> <p>I phoned customer services and was told that I would be contacted by Boardmans Online at a later stage - I can only assume that these were the calls from an unknown number while I was busy at work. All I then received was a sloppily written one or two-liner asking me to go to a store to sort it out (cost: time, petrol, parking, inconvenience).</p> <p> </p> <p>I did go to another store and, once again, the item I wanted was not in stock and all they could offer was a refund, not a phone call to other branches to see if they might have it or offering to order the item and then let me know as soon as it was available.</p> <p> </p> <p>I also did not receive a decent apology for what, probably, was an honest mistake, but one that caused me more than just a slight inconvenience.</p> <p> </p> <p>Once again my advice would be, don't bother with any of the Edgars Online stores if you prefer a hassle-free shopping experience or some decent customer service.</p> <p> </p>