Don't order from Boardmans online
On the 12 February 2016 I tried to place an order via Boardmans online to make use of a special they were running. I selected goods that were eligible for the special discount and when I get to the payment stage I noticed that the discount hadn't pulled through. I sent them an email to enquire, was told via automated mail that i would receive a reply within 24 hours and 6 days later I still hadn't heard anything from them and missed the special. <br> <br> On the 1st March I again tried to buy goods on special via the same Boardmans website. Again the item on discount didn't reflect the discounted price when I went through the check out process. I even sent them a screenshot showing them the error. I again e-mailed them. I again received an automated response saying they would reply within 24 hours. To this day they haven't rep****. Nice going Boardmans! I guess you don't really need online customers after all. <br>
We have received your concerns and apologise for the inconvenience caused by the matter. We thank you for bringing this matter to our attention. Service is a priority and we must apologize for this lapse in service. We have escalated the complaint to the Boardman's online management for actioning accordingly . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. We thank you for bringing this matter to our attention. Service is a priority and we must apologize for this lapse in service. We have escalated the complaint to the Boardman's online management for actioning accordingly . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter.
Kind regards,
Customer Experience Team
Call Centre: ***.