AM
Arno M

1 reviews | Active since Jun 2016

15 Nov 2016, 10:46

Does not understand customer service

<p>Gave a blender that was purchased as a wedding give in for repairs 30 September 2016. We are still waiting and have not recieved any feedback as yet from the store. We where told 6 weeks max it has now been 7 weeks. Firstly they dont answer the phones when you call the call centre they say they will respond within 48 hours which also never happens and still we dont know what happend to our blender. Boardmans Greenstone Shopping Centre must not be supported by anybody unless they dont want any customer service.</p>

0
Replies (1)
Boardmans
Boardmans's reply15 Nov 2016, 16:18
Official

Thank you for bringing this matter to our attention. We must apologise for the lack of feedback. I assure you we have address this matter with our in store management team and you will be receiving feedback shortly.

Your reference number is ***/GO

Kind Regards
Customer Experience team
***

Best regards,