1 reviews | Active since Apr 2010
Do not choose Boardmans as your wedding registry service
My nephew got married last year and he and his now wife set up their registry at Boardmans. I went onto the website and placed an order on 28 November 2017. I was disconcerted to see that a large number of their selected items were already "out of stock" on the registry list. Nonetheless, I selected the gifts, paid the required amount and expected the order to be delivered to my nephew. On the 10 January 2018 I was contacted by Sinanbonge from Boardmans to advise that two of the items I had ordered and that were supposed to have been delivered, were permanently out of stock and they needed to pass a credit on the card that I had used. I was disgusted that it had taken so long for them to contact me. After our conversation I was concerned that more of the items selected for our gift may have been missing from the delivery to my nephew. I contacted my nephew, only to be told that they had received a list of the supposedly included items with the delivery, and it was they who discovered that the two items were missing! In other words, Boardmans had made the delivery as though the two missing items were included in the parcel. My nephew had to notify Boardmans of the missing items. What a shambles! This is not the way to conduct a business. One cannot be surprised the Edcon is doing so badly, if this is the way that they allow their subsidiaries to conduct business.
Thank you for bringing this matter to our attention .Please accept our apologies for the incomplete order that was delivered .We will escalate to our online team who will contact you for further assistance .Your ***/GO
Kind regards
The Edcon Customer Experience Team
Thank you for bringing this matter to our attention .Please accept our apologies for the incomplete order that was delivered .We will escalate to our online team who will contact you for further assistance .Your ***/GO
Kind regards
The Edcon Customer Experience Team
