NP
Nicole P
1 reviews | Active since Feb 2014
29 Oct 2015, 14:42
DO NOT BUY ONLINE- PATHETIC
I placed an order online in August 2015 (#***). On the 18th of August the order was cancelled due to no stock. I was informed that I would receive a refund. Up until today, after numerous unsuccessful phone calls and emails, I have not received my money. I cannot get an answer from anyone regarding this despite them all saying they will phone me back. It has been over 2 months!! Can you please just give me my money back!!!!????<br> I wish I had come onto hello peter before I placed my order so I could see all the complaints, definitely wouldn't have used you- it is disgusting that you have so many complaints about the online store but do nothing about it. Shame on you.
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Boardmans's replyOfficial
30 Oct 2015, 10:31Hello NickyV87,
Thank you for bringing this matter to our attention. We do apologise for the delay in resolving your query.
Kindly be advised that your query has been forwarded to the online department to look into and assist with.
Feedback will then be provided to you as soon as possible.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the delay in resolving your query.
Kindly be advised that your query has been forwarded to the online department to look into and assist with.
Feedback will then be provided to you as soon as possible.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Boardmans's reply30 Oct 2015, 10:31
Official
Hello NickyV87,
Thank you for bringing this matter to our attention. We do apologise for the delay in resolving your query.
Kindly be advised that your query has been forwarded to the online department to look into and assist with.
Feedback will then be provided to you as soon as possible.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the delay in resolving your query.
Kindly be advised that your query has been forwarded to the online department to look into and assist with.
Feedback will then be provided to you as soon as possible.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***