RB
Roselie B

1 reviews | Active since Jul 2016

14 Jul 2016, 13:04

Do not buy online from Boardmans

<p>I placed on order online with Boardmans on 29th June 2016. It said to expect delivery within 2 - 5 working days. A week later someone from the Design Quarter branch in Fourways phoned to me to say they did not have stock of one of the two items I ordered. I found this strange as it was in stock on the website when I ordered it. I was told they would credit me and dispatch the next day. Two days later I phoned them to follow up and was told that nobody had attended to my order but he would sort it out. Two hours later I received an e-mail that the order has been sent to their courier. I still await my credit to be passed. Shocking service! Most online stores deliver within 24-48 hours and if they have stock online you will receive it. There are so many online shopping stores and if this is the service that their customers receive they will soon loose many.</p>

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Replies (2)
Boardmans
Boardmans's reply15 Jul 2016, 07:37
Official

We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the complaint the Boardman’s Online team regarding the late delivery and the refund request as the items are not in stock , they will action and revert back to you with feedback. Please find the below reference number for your post ********** 030/GO.

Kind regards,

Customer Experience Team

Call Centre: ***.

RB
Roselie B's update25 Jul 2016, 07:12
Reviewer Update

I have still not received a refund. Could someone please sort this out. The service is really not up to standard.