Disgusting Service at Boardman’s

I do not do this normally but I am beyond furious! My blood is boiling to the point of exploding. Why do you ask? This is all due to the pathetic services provided by both Edgar’s and Boardman as well as the ridiculous courtier services that they make use of.

So here is the story. Last week on the 29th of November, which was my birthday, my mom wanted to buy me a coffee machine from Boardman’s. We went to the Hemingway’s Branch and of course they barely had any stock so the lady informs us it would take 2 weeks to order it from the shop itself so we rather decided to order online as they state that delivery will take place between 2 and 5 days. So we waited and waited and nothing. Turns out that when we order the package it was never ordered and they only actually initialized the order the following Monday despite us placing the order on a Wednesday. So als good I suppose. Nope it wasn’t because regardless of them informing us that the package will be delivered on the following Wednesday after all the phone calls and patience we still did not receive the package. This is where our patience grew thin. We phoned and phoned but now their number did not even want to go through so we kept phoning and they finally answered. The person informs us that our package will be here by 3:30 today on the 8th of December (10 days after placing the order of which it is suppose to be 2-5 days) so once again all was good and dandy. 3:30 comes and once again they are late. They finally showed up around 4 and now it’s time to get my package. We take the box and it only feels a bit too light to be a coffee machine. We open it up and guess what was in my box? Flippen Nike shoes. I did not order Nike shoes, I ordered a coffee machine. I am beyond angry and I can not sit back and accept this. For a store such as Boardman’s which is a branch of Edgar’s to have such poor work ethics and value is ridiculous. I expect way more from Edgar’s than this. After battling so much just to finally receive the wrong order is not acceptable. We are your customers and we provide you with demand. If we chose not to buy from you you will not exist and for you to treat your customers so poorly is disgusting.

I am beyond the point of reconciliation and I would like to take this further. If you can please inform me of the right contact I would appreciate it that is even if you are able to provide me with such things. I sure as hell will not be buying from you guys ever again. Thank you for reading my post and I urge everyone reading this to rather shop elsewhere because this store is absolutely shocking. Please also share this as I feel that we as a community can stand up against such poor service.

Regards A ****ed off ex customer