DISGUSTING SERVICE!!!

I placed three orders and paid for on the 7th of December. I have been calling non-stop since Friday 11 Dec '15 since I get no response via email. No one bothers to call back with a status update. I have been told now that my order is stuck at the suppliers and they have not touched it-no reason for this. Also, this matter has been escalated about 4 times already and according to call agents, it goes to a manager who is then supposed to do something - well clearly management needs a course on how to deal with customers and orders as nothing has been done to date! Called this morning again (18-12-15) and no manager on site - hello its Friday, its a week before christmas. Surely you should be working to get the current orders out! <br> <br> These were gifts for family (that left on Wed, 16-12-15). Now I look *****ic because boardmans delivery states 2-5 working days (but note that doesn't include the day you ordered your goods). <br> <br> So now I'm out of pocket and they're not the least bit interested. Wish i'd read all the complaints before ordering as even the call agent says its been going on for a long time. <br> <br> Take a note from TAKEALOT and YUPPIECHEF! If you can't run an online store, DONT!!!!