disgusting service

I purchased a Food Processor from Boardmans in Gateway in December 2017, I took the item back on the 01/09/2018 due to malfunction(currently under warranty) as I had purchased this as a gift for someone, called boardmans today 09/10/2018 as no one had bothered to provide any sort of feedback only to find out that the item cannot be fixed or replaced and that boardmans no longer sells appliances, they advised that they would probably give me a gift card to use at the same store but as stated this was a gift for someone who now wants a food processor, I need further assistance in this regard either in the form of Cash or a new food processor cause the person I purchased the gift for will not benefit from a gift card where she cannot buy what she whats.