SP
Sheetal P
1 reviews | Active since May 2015
15 May 2015, 18:15
Disgusting service
So disgusted with you guys!!!!!! Tried to return a duvet cover I bought on the 07/05/15 on 4 separate occasions with a till slip!!!!!<br> Your staff tried to trick me into accepting a gift card, and only after many questions did it materialize that your store didn't have enough cash!!!! Instead of being upfront and honest your employees are lazy, rude and unhelpful!!!!! I then call your head office to complain about spending well over 3 hours cumulatively over the 4 occasions and the manager places me on hold for 20 minutes until I finally hang up!!! So here I am after 4 trip to 2 separate stores stuck with a duvet cover that's the wrong size!!!!! What an UGLY, UGLY company!
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Boardmans's replyOfficial
21 May 2015, 09:17Hello Sheetal Parekh ,
Thank you for taking the time and addressing your service experience with us. According to the store manager at Boardmans Bedfordview, it was explained why the refund cannot be honoured at that time and you were referred to the alternative store (The manager had already liaised with the referred store) for further assistance with the refund. We are really so sorry for any lapse in service and the inconvenience incurred.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us on ***if any further assistance is required.
Kind Regards
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. According to the store manager at Boardmans Bedfordview, it was explained why the refund cannot be honoured at that time and you were referred to the alternative store (The manager had already liaised with the referred store) for further assistance with the refund. We are really so sorry for any lapse in service and the inconvenience incurred.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us on ***if any further assistance is required.
Kind Regards
Customer Experience Team
***
Best regards,
Boardmans's reply21 May 2015, 09:17
Official
Hello Sheetal Parekh ,
Thank you for taking the time and addressing your service experience with us. According to the store manager at Boardmans Bedfordview, it was explained why the refund cannot be honoured at that time and you were referred to the alternative store (The manager had already liaised with the referred store) for further assistance with the refund. We are really so sorry for any lapse in service and the inconvenience incurred.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us on ***if any further assistance is required.
Kind Regards
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. According to the store manager at Boardmans Bedfordview, it was explained why the refund cannot be honoured at that time and you were referred to the alternative store (The manager had already liaised with the referred store) for further assistance with the refund. We are really so sorry for any lapse in service and the inconvenience incurred.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us on ***if any further assistance is required.
Kind Regards
Customer Experience Team
***
Best regards,