DISGUSTING SERVICE

<p>I made an order online on the 21st. The disclaimer clearly stated the delivery would take 2-5 working days. This was a convenience for me as I had ordered a birthday gift for someone who was celebrating their birthday on 28 June (tomorrow). Upon calculating the time frame I should have received my delivery today. I called the call centre more than four times and was continuously told to wait as my order had not been dispatched yet. Mind you it was still not dispatched on the fourth working day. Today I called and spoke to Sibusiso who told me he would put a "red flag" on my query and get someone from the online team to urgently call me within the next hour. Nobody called. I called back and spoke to Zintle who then made me feel at ease by telling me my parcel would be delivered to me by the end of business today. Called the centre again and got through to Sibusiso, who then advised me that I should wait for a call as my parcel is not on the way and I was misinformed by Zintle. </p> <p> </p> <p>What is going on with Boardmans? I am so so so so disappointed and hurt that I will go home empty handed today because of incompetency from someone in the Boardmans team. I will never forget this experience and definitely will never shop at, or recommend anything from Boardmans to anyone in my life.</p> <p> </p> <p>I am still waiting for their call but I suspect Jesus will come back before that call.</p>