1 reviews | Active since Jul 2011
Disastrous online order experience
I placed an online order with you a few weeks ago. It would be hard to imagine how you could have got anything more wrong with this order. After many hours of complaints and frustration most has now been resolved. However not all items were delivered due to unavailability. However, unlike every other online store you charged my credit card for the full amount before confirming availability advertising your naivety and incompetence in the online business.<br> <br> While the need to process a refund was acknowledged telephonically I have not received any formal communication in this regard and the refund is yet to be processed (weeks after you have incorrectly charged my credit card).<br> <br> Please stop wasting everyone's time and process the refund! I suggest you exit the online order business until you have the competence and enthusiasm to do it properly.
We have always placed great emphasis on customer care so when we have a lapse in quality such as the one you have brought to our attention, we panic! We can understand how inconvenient this incident was for you and we would like to assure you that we will be addressing your service experience with the Boardmans online team directly and feedback will be reverted back to you shortly.
Your reference number is : ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
We have always placed great emphasis on customer care so when we have a lapse in quality such as the one you have brought to our attention, we panic! We can understand how inconvenient this incident was for you and we would like to assure you that we will be addressing your service experience with the Boardmans online team directly and feedback will be reverted back to you shortly.
Your reference number is : ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***