Disappointing service
<p>I am highly disappointed in Boardmans. I placed an order on their online store a month ago and it says wait 2 to 5 working days for the order. 4 working days after I phone to ask about my order for them to tell me my one item is out of stock. How does it take so long for me to phone for them to tell me that? Anyway so the customer service department phones me to offer a refund of which I say I would like to wait for for new stock. They tell me new stock will come in 3 weeks time. It is passed 3 weeks and I get no phone call or nothing. This is like they stole my money because I have paid for the product and not gotten it but they quick to hand you over to lawyers if you don't pay your account.</p>
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the complaint the Boardman’s Online team regarding the late delivery and the refund request for the items that are not in stock , they will action and revert back to you with feedback. Please find the below reference number for your post ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the complaint the Boardman’s Online team regarding the late delivery and the refund request for the items that are not in stock , they will action and revert back to you with feedback. Please find the below reference number for your post ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the complaint the Boardman’s Online team regarding the late delivery and the refund request for the items that are not in stock , they will action and revert back to you with feedback. Please find the below reference number for your post ********** 029/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the complaint the Boardman’s Online team regarding the late delivery and the refund request for the items that are not in stock , they will action and revert back to you with feedback. Please find the below reference number for your post ********** 029/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
I do not want a refund I requested a new one when the stock comes in. I have been saying this for a month now. I will never get one at the price you advertised it again and I don't understand how the inline store cannot get the software to say when an item is out of stock to avoid things like this happening. I want my slow cooker. If your onlime team had been more thorough I would have let this go but your call centrwI w is unprofessional and this right here is unprofessional.would like some clarity as soon as possible or I would need to take this further
I do not want a refund I requested a new one when the stock comes in. I have been saying this for a month now. I will never get one at the price you advertised it again and I don't understand how the inline store cannot get the software to say when an item is out of stock to avoid things like this happening. I want my slow cooker. If your onlime team had been more thorough I would have let this go but your call centrwI w is unprofessional and this right here is unprofessional.would like some clarity as soon as possible or I would need to take this further