DP
Darren P

1 reviews | Active since Apr 2017

23 Jan 2018, 13:27

Disappointing Service

I am highly disappointed with the service that I am getting. I have ordered 2 Mellerware Silver High Velocity Floor Fan's on the 15th January. It is now the 23th and I have still not received them. It is summer and I still don't have a fan, and I have already paid for it. I just got off the phone with the people from Edcon they said I must wait 48 hours for a response from the online department, what garbage is that!? I have spent over R100 in airtime wasting my time contacting Boardmans and Edcon, been put on hold multiple times. This is unacceptable

The order number is # ********** 66

0
Replies (2)
Boardmans
Boardmans's reply23 Jan 2018, 17:35
Official

Thank you for making contact with us regarding your online order .Please accept our sincere apologies for the delayed delivery .Our online team are busy investigating this matter and feedback will then be provided to you .***/GO

Kind regards

The Edcon Customer Experience Team

Best regards,

DP
Darren P's update29 Jan 2018, 09:00
Reviewer Update
Hello it has been 2 weeks now and I still haven't got my items that I had ordered. What is going on with your "online team". How long does it take just to investigate this matter. This is utter bs. You can't expect me to wait this long just to receive two fans. I want my fans that I had payed for.