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Sharon N

1 reviews | Active since Apr 2012

20 Jul 2016, 15:18

Despicable Service Order ***

<p>I placed an online order with Boardmans on the 26th June and am still waiting for 2 outstanding items even though they have flagged my order as "complete"</p> <p> </p> <p>I have sent several emails to Edcon Boardmans since then and no response! </p> <p> </p> <p>This type of underhanded behaviour and service is down right pathetic for such a retail giant.</p> <p>How long can it possibly take for two bedding items to be sourced and to respond on my enquiry re out of stock marked items or has my money conveniently been taken and my order marked as complete ? Such dishonesty!</p> <p>It also comes as no surprise that the many reviews on this site in particular share my views and opinion on your nefarious behaviour and poor business ethic.</p> <p> </p>

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Replies (3)
Boardmans
Boardmans's reply22 Jul 2016, 12:45
Official

We have received your concerns and apologise for the inconvenience caused by the matter. As per our telephonic discussion .We have escalated the request for an update on the refund for the items were not in stock, to the Boardmans online team and they will revert back to you on the matter. Please find the below reference number for your post ********** 580/GO

Kind regards,

Customer Experience Team

Call Centre: ***.

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Sharon N's update27 Jul 2016, 07:09
Reviewer Update

Still waiting...

Really shocking service!!!

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Sharon N's update28 Jul 2016, 08:50
Reviewer Update

Will it take another month for this complaint to to be escalated!!!