1 reviews | Active since Jun 2016
Deceiving customers ( Sale - On all bedding )
<p>Sa****ay ( 25 June 2016 ) I went to Boardmans Eastgate to buy on their sale. To my suprise when I got to the till to pay I was advised that the bedding I took was not on sale, yet the signage inside the store says 50% off, on all bedding. Even the security lady instore told me " all bedding " is on sale. Even though I did buy the bed linen, I was really disappointed and thought , this is deceiving .</p> <p>Boardmans should have specified which bed linen is excluded on this 50% off sale.</p>
We have received your concerns and apologise for the inconvenience caused by the matter. Please be advised that we have tried calling you on the mobile phone number that you have forwarded us, however you were unreachable. We thank you for bringing this matter to our attention. We have escalated the complaint to the Boardmans East gate management for actioning accordingly as the promotion was misleading , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 156/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Please be advised that we have tried calling you on the mobile phone number that you have forwarded us, however you were unreachable. We thank you for bringing this matter to our attention. We have escalated the complaint to the Boardmans East gate management for actioning accordingly as the promotion was misleading , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 156/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.