AB
Akhona B
1 reviews | Active since Dec 2009
03 Jul 2017, 10:31
Day light *******: overcharged
<p>On Saturday the 1st July I went to Boardmans canal walk and bought two red square casserole dishes which were priced at R339.95 each and for 40% sale that was currently running. I was made to pay R553.92 for both. When I enquired before I paid I was told by the lady that it was rectified even though on my till slip it reads R349.95 for each and not as indicated on the dish. I couldnt do a manual calculation but something told me still at the time that the price was not right.</p> <p> </p> <p>Today I have been trying to rectify this with them to either refund my money or rectify the error made, I have been holding for them for the last 30 min from their switchboard and no answer on their call centre either.</p> <p> </p> <p>Regards</p> <p>Akhona Stemele</p> <p> ********** </p>
Helpful (0)
Replies (2)0
Replies (2)
Boardmans's replyOfficial
04 Jul 2017, 12:44We have escalated the complaint to the Boardmans Canal walk management to address as our valued customer was in correctly charged for sale items. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Boardmans's reply04 Jul 2017, 12:44
Official
We have escalated the complaint to the Boardmans Canal walk management to address as our valued customer was in correctly charged for sale items. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Boardmans's replyOfficial
04 Jul 2017, 12:45We have escalated the complaint to the Boardmans Canal walk management to address as our valued customer was in correctly charged for sale items. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Boardmans's reply04 Jul 2017, 12:45
Official
We have escalated the complaint to the Boardmans Canal walk management to address as our valued customer was in correctly charged for sale items. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,