Damaged product on delivery

I've ordered products from Boardmans for the first time online. The package was a gift. When the person who received the gift opened it, the 26cm Tefal pan had 2 scratches on the inside - so deep that it is right through the teflon. The pan had been wrapped in bubble rap, so the only rationale is that someone damaged it before it was packed.<br> I've sent various e-mails to [Email Removed] with no response and their website also do not provide a telephone number. I need someone from Boardmans to contact me so that they can replace the damaged product. I don't want my money back, just a new 26cm Tefal pan.