1 reviews | Active since May 2009
Damaged Goods, Missing Goods and No Response!!
I received my order and not everything was as expected.<br> <br> 1. I got a call that the bread bin was out of stock and will not be delivered therefore there will be a refund and a R100 voucher. The refund was done but the voucher I still have not received.<br> 2. 1 item (Maxwell & Williams Frequency Saucer) was broken while inside the packaging, and 2 items were chipped (Maxwell & Williams Frequency Cup & Boardmans Lace Teapot Lid). I sent pics with the emails to which they are not responding to even after an auto reply assuring a response within the next 24 hours.<br> 3. Zhoozsh! Mocha and Stoan Salad Bowl was not included in the shipment so I basically donated my money.<br> <br> Sent email on 14 December and again on 17 December and to date I have not gotten a response. I am getting impatient and annoyed!!
It is with great displeasure to hear about your overall service experience online.
Shopping online should have been so exciting an convenient. Please accept our sincere apologies for any frustrations occurred due to this incident.
We truly regret this unintentional mistake on our part in regards to the delay responding to your email with meaningful feedback. You definitely deserve an explanation for what went wrong.
Therefore we have escalated your query to our online management team to provide an explanation directly to you in confirming action plan in regards to the collection of the damaged items, replacement procedure and the R100 voucher matter.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear about your overall service experience online.
Shopping online should have been so exciting an convenient. Please accept our sincere apologies for any frustrations occurred due to this incident.
We truly regret this unintentional mistake on our part in regards to the delay responding to your email with meaningful feedback. You definitely deserve an explanation for what went wrong.
Therefore we have escalated your query to our online management team to provide an explanation directly to you in confirming action plan in regards to the collection of the damaged items, replacement procedure and the R100 voucher matter.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***