DAMAGED GOODS

Despite several attempts to report that, following an order for a number of items, one of the items delivered was not in good condition - it looked secondhand - I have not been able to make contact with the customer care division of Boardmans to report this. I keep on receiving an electronic acknowledgment of my emails but nothing more.<br> Either they are not clearing their inbox or they are not interested in receiving my report. <br> I want confirmation that they are going to uplift the damaged item and also credit my account.<br> Hopefully this will motivate them to do the right thing.