Customer care does not READ emails!

<p>I emailed following yesterday: I bought two 2-pack (one cream and one striped) cotton throws at Somerset Mall yesterday. Bar code: ********** 378515 (Private Collection)Because they are 100% cotton they gave off some fluff and I decided to wash them before using them and hand washed them according to instructions. One of the striped ones came out fine but one of them has discolouration from the stripes, which also gave off a little bit on one of the cream throws. Please see pictures attached. The throws were rather expensive. Would you be willing to refund me? I will have a good look at one set when they are dry and might keep the set without discolouration. I have washed all four throws together and find it strange that it happened to only one of them.</p> <p>Your 1st reply indicated my email was not read properly and I rep**** that the throws are not in original condition because they were washed which lead to the problem. Last reply was patronizing: Thank you for the prompt response. Kindly note that the items were washed hence they are not in their original state, therefore they are not in a re-saleable condition, therefore it goes against out terms and conditions for refunding the items. You may return the items, but please note: it will be the store managers discretion if they refund or exchange the items.</p> <p>My last response: What part of the problem of discolouration on the one throw arose BECAUSE I washed them and THAT is the reason I want to return them don't you understand?</p> <p>Apparently the throws need to be sent for quality inspection before Boardmans decides about refunding?</p>