CB
Chereece B
1 reviews | Active since Jul 2015
14 Mar 2016, 20:29
Credit Outstanding
Boardmans order delivered #***<br> <br> Beginning of December I placed an order online. I received a call stating my cushion I ordered is not available and will not be delivered.<br> <br> I received my statement January, February and now March and still no credit reflecting on my statement. <br> I have called the call centre 3 times already and they always advise it's ON THE SUPERVISORS TO DO LIST. <br> This is ridiculous after 3 months a silly credit note can not be passed? <br> I need answers!!!!!
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Boardmans's replyOfficial
15 Mar 2016, 11:24Hello ChereeceBelle,
We thank you for bringing this matter to our attention. Service is a priority and we must apologize for this lapse in service. We have escalated the complaint regarding the refund, to the Boardmans online team to action and revert back for actioning accordingly. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority and we must apologize for this lapse in service. We have escalated the complaint regarding the refund, to the Boardmans online team to action and revert back for actioning accordingly. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter.
Kind regards,
Customer Experience Team
Call Centre: ***.
Boardmans's reply15 Mar 2016, 11:24
Official
Hello ChereeceBelle,
We thank you for bringing this matter to our attention. Service is a priority and we must apologize for this lapse in service. We have escalated the complaint regarding the refund, to the Boardmans online team to action and revert back for actioning accordingly. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority and we must apologize for this lapse in service. We have escalated the complaint regarding the refund, to the Boardmans online team to action and revert back for actioning accordingly. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter.
Kind regards,
Customer Experience Team
Call Centre: ***.