SBSI
Sameera Bee Sheik Imam
1 reviews | Active since Oct 2013
04 Nov 2015, 08:47
Credit not passed since 18 August 2015
I am extremely disappointed with Boardmans Online shopping. On the 13 August I ordered items to the value of R1714.12 of which most were out of stock. On the 18th August my order was dispatched and I was informed that my account will be credited by R1427.18. I followed up telephonically and via email as the credit has not been passed since then. Thapelo Matoase has read my emails, promised to call me back with feedback and to date, nothing has been actioned. Had I not been checking my statements I would have not picked this up, this is shocking service from Boardmans Online!
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Boardmans's replyOfficial
04 Nov 2015, 10:12Hello SameeraBee,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and delay in resolving your query.
Kindly be advised that your query regarding your refund has been forwarded to the online department to assist with.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and delay in resolving your query.
Kindly be advised that your query regarding your refund has been forwarded to the online department to assist with.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Boardmans's reply04 Nov 2015, 10:12
Official
Hello SameeraBee,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and delay in resolving your query.
Kindly be advised that your query regarding your refund has been forwarded to the online department to assist with.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and delay in resolving your query.
Kindly be advised that your query regarding your refund has been forwarded to the online department to assist with.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***