1 reviews | Active since Mar 2016
Credit for something i didn't receive
I've ordered a package online.... Where I've received someone elses package - with their name on it.. I've phoned boardmans to let then know where they sent a courier straight after to collect it - i was billed though for my package i didn't receive. After lots of phone calls and emails saying they will look in to it, still no credit... Same thing with a order where the iron board wasnout of stock but still they billed me for it. I've complained on facebook where they just removed my comment. Someone emailed me saying they are very sorry and will credit it, still nothing. I'm just fed up with empty promises where nothing happens almost 5 months after and still struggling... Order numbers *** and ***
We thank you for bringing this matter to our attention. Service is a priority to us and we must apologize for this lapse in service. We have addressed the matter regarding the credit for an incorrect order delivered to you, with the Ecommerce team management. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority to us and we must apologize for this lapse in service. We have addressed the matter regarding the credit for an incorrect order delivered to you, with the Ecommerce team management. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
The Online team updated on the query logged on your behalf, the below feedback.
Called customer done and confirmed the amount /refund to be processed to her account for order no:***. That was never delivered to her instead wrong order was delivered and was again collected. We apologise again for any frustrations incurred.
Your reference number remains the below
***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
The Online team updated on the query logged on your behalf, the below feedback.
Called customer done and confirmed the amount /refund to be processed to her account for order no:***. That was never delivered to her instead wrong order was delivered and was again collected. We apologise again for any frustrations incurred.
Your reference number remains the below
***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.