Complaint - Order number ***

<p>Good day,</p> <p>I placed this order online on Sunday 04/12/216. When I followed up on Wednesday 07/12/216 I was told that the item has not yet been dispatched.</p> <p>I then followed up this morning just after 9am only to be told that the item has still not been dispatched as the supplier does not have stocked. Needless to say I was not very happy as no one has communicated this to me. I was told that this would be escalated to the online department so that someone can phone me to explain. I said that I was not willing to wait until 4pm for someone to phone me and asked that I am phoned by 11am.</p> <p>Then at 10:40am I get an email telling me that the item has been carefully packed and is now with your courier. Imagine my surprise that there was now all of a sudden stock available.</p> <p>So I decide just after 2pm to follow up and ensure that I will be getting my order today, only to be told that the Courier will only be fetching the item from the warehouse at 4pm and that I can expect delivery by Monday or Tuesday next week. At this point I insisted that special arrangements are made so that it can be delivered at my house by tomorrow. The lady I spoke to showed no interest in going the extra mile and proceeded to tell me how the process work. I was very upset that your email to me was so deceiving, why tell a client that something is with the courier if it is not. That is just an outright lie.</p> <p>Needless to say, I lost my cool with this unaccommodating employee of yours and she showed my her lack of work ethic by dropping the phone in my ear.</p> <p>Well, I wasn't a very happy client to start with and now I am even more unhappy. Not only is your online service pathetic, but so is your staff.</p> <p>I will not be ordering online from you again even if I can get something for cheaper. I think you need to work on your delivery process for online orders and also work on your staff's attitudes, they need to learn how to deal with difficult customers, especially if the customer has all the right in the world to feel frustrated due to your lack of service.</p> <p>I will also be posting this on hellopeter.com, just in case the person who receives this email decides to send me an automated response.</p> <p>Regards</p> <p> </p>