Complaint ignored with no feedback from Edcon

I ordered 8 Pink Heart Bowls and other items on 24 Oct 2015. On 25 Oct, I received a confirmation e-mail. On 02 Nov I sent an e-mail to ask when delivery would be made. Upon delivery on 05 November, 4 of the 8 Heart Bowls were missing. This was reported on 06 November. <br> <br> Since November 2015, I have contacted Boardmans Online every 2-3 days, but every time the answer is: \Your query has been escalated". Nobody has ever contacted me regarding the missing items"