YA
Yvonne A
1 reviews | Active since Oct 2015
16 Oct 2015, 18:57
Charged Again
This complaint relates to the previous complaint that I made. Boardmans finally agreed to rectify the problem and refund me. They said the money would reflect on Wednesday 14th October, however instead of the refund they charged the amount again! Really? They said it was a 'system error', I'm so angry with this entire mess, all for a dustbin! What is going on Boardmans? My order number is ***, I'm sure you're fami**** with it by now as I've emailed a thousand times and my husband has been on the phone to you ALL week.
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Boardmans's replyOfficial
19 Oct 2015, 10:59Hello Freakin' mad,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand your frustration.
Kindly be advised that upon investigating your query, we have been advised that this was an error from the banks side but have been advised that they have rectified the matter. We will however be in touch with you to ensure that the matter has been resolved.
The reference is as follows: ***/GO
Thank you again for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand your frustration.
Kindly be advised that upon investigating your query, we have been advised that this was an error from the banks side but have been advised that they have rectified the matter. We will however be in touch with you to ensure that the matter has been resolved.
The reference is as follows: ***/GO
Thank you again for your patience.
Kind regards,
Edcon customer experience team
***
Best regards,
Boardmans's reply19 Oct 2015, 10:59
Official
Hello Freakin' mad,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand your frustration.
Kindly be advised that upon investigating your query, we have been advised that this was an error from the banks side but have been advised that they have rectified the matter. We will however be in touch with you to ensure that the matter has been resolved.
The reference is as follows: ***/GO
Thank you again for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand your frustration.
Kindly be advised that upon investigating your query, we have been advised that this was an error from the banks side but have been advised that they have rectified the matter. We will however be in touch with you to ensure that the matter has been resolved.
The reference is as follows: ***/GO
Thank you again for your patience.
Kind regards,
Edcon customer experience team
***
Best regards,